miOOt Live Chat allows your web site visitors to connect to your company representatives and have their questions answered instantly by clicking on a live chat button embedded on your web site. miOOt Live Chat is a 100% hosted, on-demand live chat software solution which means there is nothing to install on your servers. For your staff, miOOt Live Chat creates a "birds eye" view of every web site visitor and which page they are browsing in real-time. Instantly see which city and country your visitors are coming from and which particular product or service offering they are interested in. Provide a "virtual hand holding" with your visitors in order to assist them through purchases, while building trust in your company, and getting to know your customer on a personal basis. Live Chat Benefits miOOt live chat brings a number of benefits to the business managers looking to improve the efficiency of their Customer Support Service and cost reduction.
Key features of Live Chat
Real time visitor tracking-This facility enables the opportunity to gather the visitor information like the current page the visitor is in, time spend on each page of your website, the country, browser information etc. Also, it will be possible to see the status of the visitor on a real time basis.
Proactive chat-The operator can initiate the chat by sending a request to the visitor. This will create the healthy environment for the visitor to stay there and buy from you.
Secured live chat-Enabled instant chat communication with the web site visitors. Operators will communicate with the website visitors and provide them enough info to help them make the buying decisions then and there. This will also help in providing real time customer support and increase the sales volume.
Visitor information history-During a chat session, operators can view the navigation history/chat message archives of any particular visitor for reference to gain more knowledge about the visitors interest and chat with visitor accordingly.
Auto save chat transcripts-miOOt will store all the chat transcripts in secured way for future referance. Customer can view theses transcripts in Customer Control Panel.
Email Live Chat transcripts-Visitors have the option to recive the current chat transcript to a speicfied mail address at the end of chat session
Chat forwarding-Operators can transfer the chat conversations to another online operator to make sure that the visitor is getting information from the right person.
Visitor Chat conference-This facility enables the operator to have a Chat conference between the visitor and one or more operators.
Online Surveys-miOOts custamizable pre-chat and post-chat survey helps the customer to get the feedback or suggestions from the visitor for reserach purposes
Visitor Statistics-miOOt will monitor the customers web pages where mioot is incorporated round the clock and log all the visitor activites. It includes time,geographical information, the pages they viewd, time they spend on each page and System information .These information are stored and can be retreived at any point of time.
Live Chat window customization-Live chat window for customers is customizable from window title to type text color, operator name color and system messages.
Holding messages-These holding messages are automatically populated when a visitor is waiting to be picked up after requesting a chat session. The time interval and the message that is to be shown are customizable. Once stored, these messages will automatically be shown in the chat window with respect to the given time intervals.
Offline messages-When all the operators are offline ,If any of the site visistor request for the live help the chat winodow will be redirected to the offline form . On submition of offline messages the data will be mailed to the set email id and then will be stored in the database which can be accessed from Customer Contrl Panel.
Visitor filtering-Operator can filter through the visitor list in the Visitor Panel using Filtering Option on the basis of skill and status for better tracking.
Unlimited sites monitoring-Monitor more than one website with out any additional cost.
Unlimited departments-This feature enables you to divide all your WebPages in to different departments and maintain the skill set needed to deal the visitor from each set of pages. Different tag codes will automatically be generated for every department, which can be incorporated in respective pages.
Operator photo-Operator can have his photograph incorporated in the chat window and this will provide friendlier environment for the customer to deal with.
Canned messages-Operators can create and store frequently used responses so that they can select appropriate message send it to the visitors in a speedy way.
Push URL-Push URL feature enables operators to open any desired web page in the browser’s window. The page will be loaded in a new window.This will help in providing the info quickly.
Internal chat-This feature enable the operators to chat with others inhouse , also can chat with more than one operators in conference.
Sound Alerts-The operators will be alerted by a sound when a live help is been requested. The sound patterns are customizable.
Operator Reports-The administrator can view the operator status on a real-time basis. This will help in achieving perfect control. It will also be possible for the administrator to see the number of logins and logouts of the operator, number of chat sessions handled etc.
Email Signature-Add your live Chat feature along with every out going email by adding a signature on your mail program.
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